Alano3 Responsible Gambling – Bet with Awareness and Safety

Responsible gaming is the set of practices and tools that allow players to stay in control of their betting activity — ensuring it remains what it should be: entertainment. At alano3, this commitment isn't just on paper because regulations require it. It's built into the way the platform was designed.

Betting on Brasileirão football, joining a live blackjack table, or spinning Pragmatic Play slots are all forms of entertainment that can be genuinely enjoyable when done responsibly. The problem starts when fun becomes an obligation — when a player bets to recover losses, or when gambling begins to affect their finances, relationships, or work.

The alano3 knows that most players use the platform in a balanced and healthy way. But it also knows that some users may develop a problematic relationship with betting — and that's exactly why responsible gaming tools exist. So anyone can take action before the problem gets worse.

The use of the responsible gambling tools available on the alano3 is completely voluntary and confidential. You don't need to explain why you want a break or a deposit limit. No judgment. No red tape. It's your account and you're in charge.

The alano3 also discourages betting with emergency funds, credit, or loans. Depositing via Pix using money set aside exclusively for leisure is the healthiest way to use the platform. Set a monthly betting budget — just as you would for movies, dining out, or any other entertainment — and stick to it.

Identifying a problem with betting isn't easy — especially because the process tends to be gradual. The alano3 lists below some of the most common signs that it may be worth pausing to reflect on your relationship with betting:

If you answered "yes" to one or more of these items, there's no reason to feel ashamed — it's a signal to take action. The alano3 recommends activating the control tools available in your account dashboard or contacting support for guidance. If the pattern is recurring, seeking professional help can make a significant difference.

All responsible gaming tools at alano3 are available in your account dashboard, under "Responsible Gambling" or "Account Settings". The process is straightforward and takes less than two minutes:

Self-exclusion is the most definitive tool available on the alano3. When you request self-exclusion, your account is permanently and irrevocably blocked — meaning that, unlike a voluntary break, the account cannot be reopened after self-exclusion. This is a final decision and the alano3 takes this seriously.

Here is what happens once self-exclusion is activated:

• Account access is blocked immediately — you will no longer be able to log in;
• All open bets are cancelled and the amounts returned to your balance;
• Any available real-money balance is returned via Pix following standard identity verification, within up to 5 business days;
• Pending bonus balance is canceled with no refund;
• All marketing communications are suspended immediately;
• Any attempt to create a new account using the same CPF is automatically blocked;
• The alano3 does not accept reactivation requests for self-excluded accounts, under any circumstances.

To request self-exclusion, go to "Responsible Gambling" in your account dashboard and select "Permanent Self-Exclusion", or contact support via live chat and request immediate activation. Our team processes this request as a priority.

The alano3 is a platform exclusively for users aged 18 and over. Registration by minors is strictly prohibited, and any account identified as belonging to a minor is immediately closed, with all balances cancelled.

If you have children, younger siblings, or any person under 18 with access to the same device or Pix account you use to play on alano3, we recommend the following protective measures:

• Never save your alano3 password alano3 in the browser on devices shared with minors;
• Enable screen lock on your phone and computer when not in use;
• Don't leave sessions open on shared devices;
• Use the parental control tools available on your device's operating system to block access to betting sites;
• Have open conversations with teenagers about how online betting works and the risks involved.

If you suspect a minor is accessing your account or someone else's account on alano3, please contact support immediately via live chat. We treat these situations as a top priority.

The alano3 acknowledges that, in some cases, the platform's built-in control tools are not enough — and that the person needs specialized external support. If you or someone close to you is struggling with gambling-related issues, help is available in Brazil.

Gambling disorder is recognized as a mental health condition by the World Health Organization (WHO) and can be effectively treated through Brazil's public health system (SUS). Seeking help is not a weakness — it's the smartest decision anyone in that situation can make.

Some support resources available in Brazil:

• CVV (Centro de Valorização da Vida): free support available 24 hours a day by calling 188 or via chat — for emotional crises and situations of intense distress;
• CAPS (Psychosocial Care Centers): SUS facilities found throughout Brazil that provide support for addiction-related disorders, including gambling;
• Gamblers Anonymous (JA Brasil): a 12-step self-help program with support groups across Brazilian cities and online meetings;
• Psychologists via online platforms: several mental health platforms offer appointments with psychologists who specialize in behavioral addiction, at affordable rates and accessible via mobile;
• PROCON: if you have experienced financial difficulties related to gambling and need guidance on consumer rights, your state's PROCON may offer free advice.

The alano3 believes its relationship with players goes beyond the financial transaction. When a user asks for help, that is what matters — not their account balance. Our team is trained to handle these situations with empathy and efficiency.